We provide client services with a high level of commitment. Thus costs associated with the services are clear and unambiguous from the very first day that we use to facilitate the process of payment of fees. While we bind ourselves with you for the refund policy in many cases along with various conditions which may include but not limited to the following
REASONS BEHIND REFUND POLICY:
1. Failure of service on our part
2. Due to incompletion of service
CONDITIONS FOR THE REFUND POLICY:
Written Request for the refund must in 15 Days.
Reply to the request will be entertained within 7 days
Additional information may be sought for the request within 7 Days
Request may be exercised or not on sufficient causes
Final decision completely remains with ICGROUP INDIA INC
Different time duration and rate for services may be applied depending upon the performance of service
In case of advance payment, excess amount will be liable for refund
Duration for refund is 3 working days
CANCELLATION OF SERVICES:
Since we're incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by ICGROUP INDIA INC not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.
Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to government would be applicable. In case of change of service, the cancellation fee would not be applicable.